The NFL and the Stupidity of Offending Your Customer Base

 

Rule #1: Understand your customers.
Rule #2: Don't do anything to make them angry.

As a marketing professional, every now and then in the business world a company makes such a blunder it leaves you scratching your head and asking, "What in the world were they thinking?" And so it is with the NFL allowing, then embracing national anthem protests, and protesters.

Do the NFL owners and coaches not know who their customers are? All...

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